What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies?

Many firms have implemented enterprise systems and systems for supply chain and customer relationship management because they are such powerful instruments for achieving operational excellence and enhancing decision making. But precisely because they are so powerful in changing the way the or­ganization works, they are challenging to implement. Let’s briefly examine some of these

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Kenya Airways Flies High with Customer Relationship Management

Kenya Airways is the flag carrier of Kenya and ranks among the top ten African airlines in terms of seat capacity, with a fleet of 33 aircraft covering 53 destinations domestically and abroad. It is the only African airline in the SkyTfeam alliance, whose 20 members include Delta Airlines, Air France, Alitalia, Aeromexico, China

Youtube Transforms the Media Landscape

The first video posted on YouTube was a 19-second clip from 2005 of one of the company’s founders standing in front of the San Diego Zoo ele­phant cage. Who would have thought that the online video-sharing ser­vice would mushroom into the world’s second most popular website, with more than 1.8 billion monthly users? YouTube

E-commerce Today

E-commerce refers to the use of the Internet and the web to transact business. More formally, e-commerce is about digitally enabled commercial transactions between and among organizations and individuals. For the most part, this re­fers to transactions that occur over the Internet and the web. Commercial trans­actions involve the exchange of value (e.g., money)

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The New E-commerce: Social, Mobile, Local

One of the biggest changes is the extent to which e-commerce has become more social, mobile, and local. Online marketing once consisted largely of creating a corporate website, buying display ads on Yahoo, purchasing search-related ads on Google, and sending email messages. The workhorse of online market­ing was the display ad. It still is,

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Why E-commerce Is Different

Why has e-commerce grown so rapidly? The answer lies in the unique nature of the Internet and the web. Simply put, the Internet and e-commerce technol­ogies are much richer and more powerful than previous technology revolutions such as radio, television, and the telephone. Table 10.2 describes the unique features of the Internet and web

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Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace

The location, timing, and revenue models of business are based in some part on the cost and distribution of information. The Internet has created a digital marketplace where millions of people all over the world can exchange massive amounts of information directly, instantly, and free. As a result, the Internet has changed the way

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Types of E-commerce

There are many ways to classify electronic commerce transactions—one is by looking at the nature of the participants. The three major electronic commerce categories are business-to-consumer (B2C) e-commerce, business-to-business (B2B) e-commerce, and consumer-to-consumer (C2C) e-commerce. Business-to-consumer (B2C) electronic commerce involves retailing prod­ucts and services to individual shoppers. Amazon, Walmart, and iTOnes are examples of

E-commerce Business Models

Changes in the economics of information described earlier have created the conditions for entirely new business models to appear while destroying older business models. Table 10.5 describes some of the most important Internet busi­ness models that have emerged. All, in one way or another, use the Internet (including apps on mobile devices) to add

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Uber: Digital Disruptor

You’re in New York, Paris, Chicago, or another major city and need a ride. Instead of trying to hail a cab, you pull out your smartphone and tap the Uber app. A Google map pops up displaying your nearby sur­roundings. You select a spot on the screen designat­ing an available driver, and the app

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E-commerce Revenue Models

A firm’s revenue model describes how the firm will earn revenue, gener­ate profits, and produce a superior return on investment. Although many e-commerce revenue models have been developed, most companies rely on one, or some combination, of the following six revenue models: advertising, sales, subscription, free/freemium, transaction fee, and affiliate. 1. Advertising Revenue Model

Behavioral Targeting

Many e-commerce marketing firms use behavioral targeting techniques to increase the effectiveness of banners, rich media, and video ads. Behavioral targeting refers to tracking the clickstreams (history of clicking behavior) of in­dividuals on thousands of websites to understand their interests and intentions and expose them to advertisements that are uniquely suited to their online

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Social E-commerce and Social Network Marketing

In 2019, one of the fastest-growing media for branding and marketing is social media. Companies will spend an estimated $30 billion in 2019 using social networks such as Facebook, Instagram, Twitter, and LinkedIn to reach mil­lions of consumers who spend hours a day on social sites. Expenditures for social media marketing are much smaller

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“Socializing” with Customers

More than 3 billion people worldwide use social media, making it an obvious platform for companies seeking to engage consumers, amplify product mes­sages, discover trends and influencers, build brand awareness, and take action on customer requests and recommendations. More than 80 million busi­nesses have Facebook brand pages, enabling users to interact with the brand

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How has e-commerce affected business-to-business transactions?

Trade between business firms (business-to-business commerce, or B2B) repre­sents a huge marketplace. The total amount of B2B trade in the United States in 2019 is estimated to be about $13.5 trillion, with B2B e-commerce (online B2B) contributing about $6.2 trillion of that amount (U.S. Bureau of the Census, 2018; authors’ estimates). By 2020, B2B

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What is the role of m-commerce in business, and what are the most important m-commerce applications?

Walk down the street in any major metropolitan area and count how many people are pecking away at their iPhones, Samsungs, or BlackBerrys. Ride the trains or fly the planes, and you’ll see fellow travelers reading an online news­paper, watching a video on their phone, or reading a novel on their Kindle. As the

What issues must be addressed when building an e-commerce presence?

Building a successful e-commerce presence requires a keen understanding of business, technology, and social issues as well as a systematic approach. Today, an e-commerce presence is not just a corporate website but also includes a social network site on Facebook, a Twitter feed, and smartphone apps where customers can access your services. Developing and

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What is the role of knowledge management systems in business?

Knowledge management and collaboration systems are among the fastest- growing areas of corporate and government software investment. The past decade has shown an explosive growth in research on knowledge and knowl­edge management in the economics, management, and information systems fields. Knowledge management and collaboration are closely related. Knowledge that cannot be communicated and shared

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Evolution of AI

In the last decade, significant progress has been made within this limited vision of AI. The major forces driving the rapid evolution of AI are the development of Big Data databases generated by the Internet, e-commerce, the Internet of Things, and social media. Secondary drivers include the drastic reduction in the cost of computer

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Major Types of AI

Artificial intelligence is a family of programming techniques and technologies, each of which has advantages in select applications. Table 11.2 describes the major types of AI: expert systems, machine learning, neural networks, deep learning, genetic algorithms, natural language processing, computer vision sys­tems, robotics, and intelligent agents. Let’s take a look at each type of

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