At its core, Six Sigma revolves around the following key concepts:
- Critical to quality (CTQ): Attributes most crucial for the customer
- Defect: Failing to deliver what the customer wants
- Process capability: What one’s process can deliver
- Variation: What the customer sees and feels
- Stable operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
- Designfor Six Sigma: Designing to meet customer needs and process capability
Source: Poornima M. Charantimath (2017), Total Quality Management, Pearson; 3rd edition.
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